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Director Of Resident Services

Lawrence-Douglas County Housing Authority 

Pay Grade: Level 10
Status: Exempt

DESCRIPTION:The Resident Services Office (RSO) supports the housing programs of the Lawrence-Douglas County Housing Authority (LDCHA). The RSO Director develops, implements and oversees programs and services provided to families receiving housing assistance through LDCHA programs including public housing, Section 8, Transitional. Services focus on employment and self-sufficiency, homeownership, youth, healthy aging in place and Moving to Work initiatives.

 Receives direct supervision from Executive Director.Exercises direct supervision over 6+ full-time staff. Exercises indirect supervision over 7 additional staff and volunteers.

 – Important responsibilities and duties include, but are not limited to, the following:

  1. Hire, train, supervise and evaluate all department staff, interns, and volunteers. Lead staff in crisis response and advocacy for residents.
  2. Create and administer program policies and procedures across multiple grant projects and activities to ensure stability and consistency in program implementation.
  3. Supervise the tracking and collection of data for all reporting requirements, and accurate and timely submission of data and reports to supervisor, funders, and LDCHA Board.
  4. Conceptualize and write federal, corporate and foundation grant applications to fund operations, services, and programs. Identify appropriate solicitations, develop program narrative and objectives, compile statistical data, leverage resources, and formulate budgets.
  5. Work with program facilitators and service providers to deliver grant related trainings, workshops, and other activities. Negotiate contracts for services. Provide supervision and evaluation of contractors to ensure compliance with grant guidelines.
  6. Administer and monitor multi-year federal and private sector grant budgets and expenditures. Work with funding agents regarding budgetary revisions, extensions, and other issues as needed. Ensure compliance with all grant requirements.
  7. Prepare progress reports in accordance with federal regulations Submit appropriate documentation of programs, services, and activities to LDCHA management, program staff and HUD.
  8. Network with area agencies for program collaboration and outreach to increase access to resources for residents.
  9. Serve as a LDCHA representative to build and strengthen community partnerships as well as represent the LDCHA at all local and state meetings, conferences, and trainings to advocate on issues concerning low-income families.
  10. Maintain program files in accordance with grant regulations. Audit FSS files periodically to make sure they contain necessary documentation and tracking data.

Other important duties and responsibilities:

  1. Work with and supervise staff in design and implement curricula for adult and youth programs to meet grant and agency objectives.
  2. Liaison with residents, resident associations, and other external housing advocacy groups on housing issues.
  3. Oversee the content and distribution of the department’s annual program survey among public housing and Section 8 residents.
  4. Facilitate staff meetings and participate in management meetings as needed.
  5. Oversee development and distribution of marketing, recruitment and outreach materials, newsletters, and activities
  6. Provide support and assistance to resident that helps them meet compliance requirements of their housing program.

Knowledge of: 
Principles of grant application and compliance, supervision training and performance evaluation. Pertinent federal, state, and local services and programs for housing and low-income persons.

Ability to:

  • Plan, organize, direct, and coordinate the work of supervisory, professional, and administrative personnel, delegate authority and responsibility.
  • Utilize computer software proficiently.
  • Communicate clearly and concisely.
  • Be highly organized.
  • Meet deadlines.
  • Provide administrative and professional leadership and direction for department.
  • Implement and administer goals, objectives, and procedures for providing effective and efficient delivery of services.
  • Administer the department’s budgets; allocate limited resources in a cost-effective manner.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Prepare clear and concise reports.
  • Correctly interpret and apply policies, procedures, and regulations.
  • Establish and maintain effective working relationships with those contacted in the course of work including city and other government officials, staff, social service agencies, community groups and the general public.


Experience: This position requires both grant writing and program management skills. Requires experience working with diverse, low-income populations and be familiar with affordable housing issues, and able to work with other departments and staff.

Training: Requires master’s degree in a relevant field with experience in program development, grants writing and administration and/or supervision or hold a bachelor’s degree with a minimum of three years experience in program development, grants writing and administration and/or supervision.

Environmental Conditions:
 Indoor and outdoor environment; working closely with others; high levels of public contact; operating a motor vehicle; occasional evenings, weekends and overnight travel required.

Physical Conditions: Ability to meet the following essential physical requirements with or without reasonable accommodation: physical condition necessary for light to moderate lifting 10-25 lbs; sit-ting for extended periods of time; bending, keying; talking and frequently communicating with participants; also responsible for operating and handling assigned equipment.

License or Certificate: Must possess and maintain an applicable Kansas Driver’s License and a driving record acceptable to the LDCHA’s insurance carrier.
  - Professional license if applicable.


Chief Executive Officer (CEO)

Columbia Housing Authority
Columbia, Missouri 

Annual salary range: Commensurate with experience and qualifications.
Application deadline: Open until filled.
First resume review: Monday, February 22, 2021

Columbia is known for its vitality and high quality of life, with an active economy powered by education, healthcare and financial services. Centrally located 120 miles from both St. Louis and Kansas City, Columbia is Missouri’s fourth largest and fastest growing city, with a population of approximately 122,000.

The Columbia Housing Authority (CHA) is governed by a five-member Board of Commissioners appointed by the Mayor of the City of Columbia, Missouri. It is the mission of CHA to provide safe and affordable housing opportunities to low-income individuals and families through partnerships and collaborative efforts with local organizations and other governmental agencies. CHA offers an array of programs and services that are designed to promote economic self-sufficiency for families currently participating in the Affordable Housing & Resident Services and Section 8 Housing Choice Voucher Programs.

Under general direction of the Board of Commissioners, the Chief Executive Officer (CEO) is an executive leadership position with overall responsibility for the administrative and professional work involved in planning, directing, and coordinating CHA’s affordable housing programs and related supportive services.

This dynamic and innovative leader will be a “community steward” that is a collaborative, respectful, ethical, and engaging leader, with a strong commitment to the Columbia community. A background in public housing strategy, policy, programs, and homeless issues is a must. Familiarity with HUD policies at the national level is important to plan for future needs and growth, prior experience with community revitalization, and strong understanding of HUD and LIHTC regulations, as well as grant funding sources is imperative for this role. Candidates shall have vast experience with short and long-range planning, the ability to research and evaluate new sources of housing assistance, and the ability to plan and administer comprehensive housing programs for low-income citizens.

The ideal candidate will possess 10 years of professional experience, preferably in public sector and/or non-profit management, and at least 5 years at the senior management level with a large, multi-functioning organization. Candidates should have experience in developing and managing affordable housing properties and programs. Experience in Public Administration is a plus. This position also requires extensive experience in financial planning, administrative management, program management and compliance, and grant writing. Candidates will be considered based on an accumulation of various experiences and education to meet the qualifications needed for this position.

To be considered for this exceptional career opportunity, please submit your resume, cover letter, and a list of six work-related references (who will not be contacted without prior notice) on our website: https://executivesearch.cpshr.us/JobDetail?ID=1727

For additional information about this position, please contact:

Kylie Wilson
CPS HR Consulting

To view an online brochure for this position visit: executivesearch.cpshr.us
Columbia Housing Authority website: www.columbiaha.com

HCV/Family Self-Sufficiency Program Coordinator – Appleton City or Raymore MO

The HCV/Family Self-Sufficiency Program Coordinator is responsible to the HAP Director for the planning, implementing, and evaluation of the Family Self-Sufficiency Program in accordance with regulations and policies of the Housing Choice Voucher Program.  The HCV/FSS Coordinator will provide complete case management related to the family’s participation in the HCV and FSS program.

A minimum of two years college education in social science, counseling or other closely related field, including one year of experience, or four years of experience in employment and training, supportive services coordination, or counseling required.

Salary/Wage: $17.85 per hour

36 hours – Monday thru Thursday

Benefits:  Life, Health, Dental, 403b, Vacation, Sick Leave, Holiday

Resumes are gladly accepted but a completed and signed application is required to apply for all job openings. You can also find an electronic application at www.wcmcaa.org  Click on “Employment” then “Application”.

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